Shipping policy

Shipping Policy

Processing Time

All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays.

If there is a significant delay in the shipment of your order, NorthStep will contact you by email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. NorthStep offers free shipping on orders over $30.

For customers who prefer a more environmentally friendly option, carbon-neutral shipping may be available for an additional fee.

Estimated delivery times:

  • USA: 7–10 business days
  • Canada: 8–15 business days
  • Europe: 8–15 business days
  • Australia: 7–10 business days
  • New Zealand: 7–10 business days

Delivery delays may occasionally occur, particularly during holidays or periods of high shipping volume.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped. This email will include your tracking number.

Tracking information may take up to 24 hours to become active.

Customs, Duties, and Taxes

NorthStep is not responsible for customs duties, taxes, tariffs, import charges, or any additional fees applied to your order. Any fees imposed during or after shipping are the customer’s responsibility.

Damaged or Lost Shipments

NorthStep is not liable for products that are damaged or lost during shipping.

If your order arrives damaged, please contact the shipping carrier directly to file a claim. Save all packaging materials and damaged items before submitting your claim.

International Shipping

We ship to addresses outside the United States. International customers are responsible for any customs duties, taxes, tariffs, or import fees that may apply.

Order Cancellations & Changes

If you need to cancel or modify your order, contact us immediately at info@northstepgear.com.

We can only cancel or change an order if it has not yet been shipped.

Return Policy

We offer a 30-day money-back guarantee. For additional information, please see our Return Policy.

P.O. Boxes and APO/FPO Addresses

NorthStep ships to addresses within the United States, U.S. territories, and APO/FPO/DPO addresses.

For questions regarding your shipment, contact us at info@northstepgear.com.

Thank you for shopping with NorthStep!